Privacy Policy
The Luton Taxis Services
Last Updated: November 2026
At The Luton Taxis Services Ltd (“we”, “our”, “us”), operating via thelutontaxis.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website, use our taxi and private hire transport services, or contact us.
1. Information We Collect
We collect information that is necessary to fulfill your travel bookings and deliver reliable transport services:
Personal Details: Name, email address, phone number, and postal address.
Journey Details: Pickup address, destination address, travel dates, times, flight numbers (for airport pickups), and special requirement notes (e.g., luggage count, wheelchair assistance).
Payment Information: Payment card details, billing address, and transaction records. (Note: Online payments are processed securely through certified third-party payment gateways such as Stripe/PayPal. We do not store raw credit/debit card numbers on our servers).
Technical Data: IP address, browser type, operating system, and website usage statistics via cookies and analytics.
2. How We Use Your Information
We use your data for the following lawful business purposes:
Service Delivery: Processing your taxi bookings, dispatching drivers, sending booking confirmations, and providing journey status updates.
Flight Monitoring: Tracking flight arrival status to adjust airport pickup times accurately.
Customer Support & Communication: Responding to inquiries, managing corporate/account invoices, and resolving issues.
Payment Processing & Accounting: Invoicing, transaction processing, tax reporting, and fraud prevention.
Service Improvement: Analyzing website performance and user experience to improve our service offerings.
3. Legal Basis for Processing Personal Data (GDPR Compliance)
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your personal data under the following legal grounds:
Contractual Necessity: Processing is necessary to fulfill our service contract with you when you book a taxi.
Legal Obligation: Compliance with UK licensing requirements, tax reporting, and local authority regulations.
Legitimate Interests: Operating and growing our private hire taxi business effectively while maintaining high standards of customer service and security.
4. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal data to third parties. We may share limited personal information strictly with:
Licensed Drivers & Dispatchers: Name, phone number, and pickup/drop-off locations so drivers can safely complete your journey.
Payment Processors: Secure third-party payment gateways (e.g., Stripe) to process card transactions.
Regulatory Authorities & Law Enforcement: Council licensing authorities, police, or legal entities if required by law or to protect public safety.
5. Data Retention & Security
We maintain technical and organizational measures to keep your personal data secure against unauthorized access, loss, or misuse.
Personal booking details and invoicing records are retained only for as long as required to comply with UK accounting laws, local council licensing rules, and tax regulations (typically up to 6 years).
Once data is no longer required, it is securely deleted or anonymized.
6. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal details.
Erasure: Request deletion of your personal data where there is no legal requirement for us to retain it.
Restriction: Request that we temporarily limit the processing of your data.
Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us at admin@thelutontaxis.com.
7. Cookies Policy
Our website uses cookies and similar tracking tools to optimize performance and analyze site traffic (e.g., via Rank Math, LiteSpeed Cache, or Google Analytics). You can manage or disable cookie preferences directly through your browser settings.
8. Third-Party Links
Our website may contain links to external sites (e.g., airport flight trackers or local business listings). We are not responsible for the privacy practices or content of third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Any updates will be published on this page with an updated “Last Updated” date.
Email: admin@thelutontaxis.com
CALL US :01582 32 30 40
