At The Luton Taxis (accessible from https://thelutontaxis.com), your privacy is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by The Luton Taxis and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at admin@thelutontaxis.com.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
- Personal Identification Information: While booking a ride, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, phone number, and pickup/drop-off addresses.
- Payment Information: We process payments through secure third-party gateways (PayPal and Stripe). We do not store your full credit card details on our servers.
- Usage Data: We may collect information on how the Service is accessed and used, such as your computer’s IP address, browser type, and the pages you visit on our site.
2. How We Use Your Information
We use the collected data in various ways, including to:
- Provide, operate, and maintain our taxi booking platform.
- Process your bookings and send you ride confirmations.
- Improve, personalize, and expand our website and services.
- Communicate with you, either directly or through one of our partners, for customer service or updates.
- Send you text messages (SMS) or WhatsApp notifications regarding your driver’s status.
- Find and prevent fraudulent transactions.
3. Data Storage and Security
The security of your data is important to us. We use industry-standard encryption and secure protocols to protect your personal information. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
4. Cookies and Web Beacons
Like any other website, The Luton Taxis uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
5. Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our Service:
- Payment Processors: Stripe and PayPal.
- Map Services: Google Maps API (to calculate distances and routes).
- Analytics: Google Analytics to monitor website traffic.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Your Data Protection Rights (GDPR)
Under the UK GDPR, you have the following rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization.
7. Children’s Information
The Luton Taxis does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: admin@thelutontaxis.com
