The Luton Taxis is committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and share your personal data when you use our services (including booking via phone, website, or mobile application).
1. Information We Collect
We collect information necessary to provide you with our transport services.
A. Information You Provide to Us
- Contact Details: Name, email address, phone number.
- Booking Details: Pick-up and drop-off locations, date and time of travel, and special requests.
- Payment Information: Payment card details (processed securely by a third-party payment provider, not stored by us) or corporate account information.
- Communication Data: Records of calls, emails, or messages regarding your bookings or enquiries.
B. Information We Collect Automatically
- Location Data: Real-time location data of the taxi vehicle during a journey for tracking and service provision. If you use a mobile booking app, we may collect your device’s location to facilitate your booking and assign the nearest driver.
- Usage Data (App/Website): Information about how you use our mobile app or website, such as access times, pages viewed, and device information (e.g., operating system, device ID).
- Vehicle CCTV (If Applicable): Some of our vehicles may be equipped with CCTV for safety and security purposes.
2. How We Use Your Information
We use your personal data for the following primary purposes:
- Service Provision: To process your booking, dispatch a vehicle, navigate the driver to you, and complete your journey.
- Communication: To send you booking confirmations, updates on your ride status, and respond to your enquiries.
- Payment Processing: To facilitate payment for the services you receive.
- Safety and Security: To ensure the safety of our passengers and drivers, prevent fraud, and monitor vehicle locations.
- Service Improvement: To analyze usage and feedback to improve our dispatch system and customer experience.
- Legal Compliance: To comply with any applicable laws, regulations, and licensing requirements.
3. Sharing Your Information
We do not sell your personal data. We may share your information with the following parties:
- Drivers/Operators: We share necessary booking details (your name, pick-up/drop-off location, and contact number) with the assigned driver to complete your service.
- Payment Processors: Third-party services that securely handle your payment transactions.
- Service Providers: Companies that provide us with IT, cloud hosting, or administrative services.
- Legal/Regulatory Bodies: Where required by law, court order, or governmental regulation (e.g., sharing trip records with local licensing authorities).
- Affiliates/Partners (If Applicable): Other taxi firms or corporate partners if we need to subcontract a job to fulfill your booking.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes secure systems for booking management and restricted access to sensitive customer information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Typically, we retain booking records for a period of 1 year to comply with regulatory obligations.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (under certain conditions).
- Object to the processing of your data.
To exercise these rights, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: Admin@thelutontaxis.com
